FAQ's - SLIMITUM
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FAQ's

We try our best to ship items as fast as we can. Please allow 2 - 4 days shipping time.
If you don't get the shipping confirmation within 2 busines days from your order please email us at slimitum@gmail.com

We offer a 100 % money back guarantee, if the product is defective or damaged.You can request a refund up to 14-days after receiving the goods.
Please send unopened, in original packaging to: Nutriish Ltd, 591 London Rd, North Cheam, Surrey, London SM3 9AG, UK
Please Include all a name and order number on the returned parcels. 
Goods do not qualify for a refund if they opened by the customer or the protective seal has been broken.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

You are able to cancel your order with no penalty! You must cancel your order before it ships.
If the item is already sent please use our easy return system to get a full refund.

If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email with correct details or email at slimitum@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Absolutely! We are here to help you make your home beautiful! Please send us an email to slimitum@gmail.com andwe will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.